Disability Confidence:
Inclusive Customer Services

Are your customer service teams equipped to provide inclusive customer support?

Join our Disability Confidence: Inclusive Customer Services training to boost your team’s confidence in delivering outstanding service to all customers.

Participants will learn how to confidently engage with disabled customers and understand the best practices for disabled people.

Discover the spectrum of disabilities and their prevalence in NZ society. Understand what the legal obligations are when serving customers with accessibility needs, and learn from feedback provided by the disability sector.

Master disability etiquette principles for serving customers with accessibility needs.

Receive specific advice in the areas of:

• Wheelchair users and other mobility impairments
• Blind and low vision customers
• Deaf/Hard of Hearing customers (including NZSL online dictionary)
• Managing falls
• Speech impairments
• Cognitive impairments
• Neurodiversity
• Sensory overload