Disability Confidence: Inclusive Customer Services training

Bank employee issuing documents to a young woman and an elderly person. They are smiling warmly at each other.

Disability Confidence: Inclusive Customer Services

Are your customer service teams equipped to provide inclusive customer support?

Join our training to boost your team’s confidence in delivering outstanding service to all customers.

Participants will learn how to confidently engage with disabled customers and understand the best practices for disabled people.

Discover the spectrum of disabilities and their prevalence in NZ society. Understand what the legal obligations are when serving customers with accessibility needs, and learn from feedback provided by the disability sector.

Master disability etiquette principles for serving customers with accessibility needs.

Get specific advice in the areas of:

  • Wheelchair users and other mobility impairments
  • Blind and low vision customers
  • Deaf/Hard of Hearing customers (including NZSL online dictionary)
  • Managing falls
  • Speech impairments
  • Cognitive impairments
  • Neurodiversity
  • Sensory overload

Download flyer

Register for an upcoming Disability Confidence Inclusive Customer Services training

Hosted by the NZDEN, these trainings are available to everyone.