Training Courses
Disability Confidence Training: Inclusive Customer Services
Are your customer service teams equipped to provide inclusive customer support?
Join our training to boost your team’s confidence in delivering outstanding service to all customers.
Participants will learn how to confidently engage with disabled customers and understand the best practices for disabled people.
Discover the spectrum of disabilities and their prevalence in NZ society. Understand what the legal obligations are when serving customers with accessibility needs, and learn from feedback provided by the disability sector.
Master disability etiquette principles for serving customers with accessibility needs.
Get specific advice in the areas of:
- Wheelchair users and other mobility impairments
- Blind and low vision customers
- Deaf/Hard of Hearing customers (including NZSL online dictionary)
- Managing falls
- Speech impairments
- Cognitive impairments
- Neurodiversity
- Sensory overload
Price
General $240 +GST
NZDEN Members $192 +GST or 1 Training Credit*
*Training credits available to our Inclusion, Empowered and Legacy tier members, subject to availability. Please contact your relationship manager if you have any enquiries.
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Facilitator - Rachael Parkinson-Turner
Rachael Parkinson-Turner is a highly experienced graphic designer who has developed an unwavering passion for accessible communication.
Driven by her commitment to promoting accessibility, Rachael has sought training from renowned specialists in accessible communication from around the world. Now, she is excited to bring her knowledge and expertise to New Zealand, empowering professionals to create visually compelling and accessible content.